Refund policy
We love the products we sell - so much so that we can confidently guarantee your complete satisfaction.
We do NOT accept RETURN & REFUND & EXCHANGE.
*Sorry we don't do return or refund or exchange policy unless it's a wrong from our end. So please communicate your needs clearly before any purchase.
*Any damages occurred during the transport is beyond our responsibility. However, we will do our very best to pack your order securely so that it arrives in pristine condition.
*Please ensure your address is correct, we are not responsible for orders shipped to incorrect addresses provided by the customer.
If you received the wrong items.
We apologise if we had your order wrong and caused any inconveniences. Please email to us directly at yu.diariees@gmail.com within 1 to 3 days of reported delivery with a picture of proof, descriptions and your order ID.
*Requests will not be entertained if picture of proof and tracking number regarding product is not sent to us, or time period upon reported delivery has exceeded 3 days.
*Please inspect your purchase as soon as it arrives. We do encourage customers to record everything from opening the parcel with the labels upon receiving them.
Return or Exchange (if applicable):
For both local and international returns, customers are responsible for the shipping cost when returning items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How to Return or Exchange:
- Contact us yu.diariees@gmail.com within the return period (3 days) to request a return or exchange, with your order number, description and photos/videos.
- Pack the item securely in its original packaging and conditions.
- Ship the item back to us using the provided return instructions.
Note: Items must be returned in their original condition, unused, and with all tags attached. We reserve the right to refuse returns or exchanges that do not meet these conditions.