FAQs


Do you only ship locally, how about international?

Yes, currently only open for local (Malaysia) to order. As for international customer please be patient, it will open soon after good preparation. Thank you. 


How long do delivery usually take?

I aim to ship out as fast as possible, but I am alone so might take a bit longer sometime. Thank you for understanding ;)

  1. Orders will be processed within 5-8 working days before shipment. Process time is estimated time for us to prepare your shipment, and this does not include transit time. 
  2. We will send you a shipment notification once your order has been shipped out. (please remember to write your email when checking out)
  3. Local delivery time will take approximately 3-7 days to reach your doorsteps. (might reach later if there is any delay during transit)


What if my parcel is late or missing?

Unfortunately once I drop off your package to shipping carrier, it's out of my control. 

  1. If your delivery is late, you can always check on the tracking number provided or contact your local carrier.
  2. If your delivery is marked as "delivered" but you didn't receive it, please double check with your neighbours, family members or apartment management to confirm if there are any parcel delivered. Another check will be the provided address you fill in during check out if there is any discrepancies.


I received my order but is damaged, what should I do? Can I return/refund?

As once your parcel is with the shipping carrier, parcel conditions is out of my hands.

  1. Any damages occurred during the transport is beyond our responsibility. However, we will do our best to pack your order securely.
  2. Sorry we don't do return & refund policy unless it's wrong from our end. So please communicate your needs clearly before any purchase. Thank you for your understanding.


Can I cancel / refund / return / exchange my order?

No cancellation, return or exchange, all sales are final. Please make sure all your shipping details (address, phone number, email) are correct before checkout. Thank you.

 

There is a wrong/missing product in my parcel, what do I do?

We apologise if we had your order wrong and caused any inconveniences. Please write to us directly at yu.diariees@gmail(.)com within 1-3 days of reported delivery with a picture of proof and your order ID.

*Requests will not be entertained if picture of proof and tracking number regarding product is not sent to us, or time period upon reported delivery has exceeded 3 days.

*Please inspect your purchase as soon as it arrives. We do encourage customers to record everything from opening the parcel with the labels upon receiving them.


Do yo do commissions or custom order?

Yes, we do take commissions and custom crochet order when there is extra time. We can discuss this further: you can write to us directly at yu.diariees@gmail(.)com or DM us on IG @yu.diariees


For urgent enquiries, you can drop us a mail at yu.diariees@gmail(.)com or DM us on IG @yu.diariees